How ordering from New Zealand works
The process is identical to an Australian order. Choose your package above, enter your New Zealand shipping address in the checkout, and pay with your usual card or PayPal. Your parcel is shipped by the official seller AEST on a business day — and sent by tracked international post.
You will get an order confirmation immediately and a tracking link once the parcel leaves the warehouse, so you can follow it right through to your door.
Delivery times across New Zealand
- Auckland, Wellington, Christchurch and main centres: 5–8 business days from dispatch.
- Regional North and South Island: 6–10 business days.
- Rural delivery addresses: add 1–3 business days for the final leg.
Every order is tracked end to end. Full dispatch details are on the shipping page.
Prices for New Zealand customers
All prices are shown in US dollars, and your bank converts at its own rate on the day. As a rough guide, US$294 for six bottles is around NZ$320 — about NZ$53 a bottle, or under NZ$1.80 a day. The AUD prices are US$158 for two bottles, US$207 for three (US$69 each) and US$294 for six (US$49 each). Nothing rebills; every order is a one-off purchase.
Customs, duty and GST
Dietary supplements sent for personal use at these order values generally clear New Zealand customs without extra charges, and we declare every parcel accurately with its contents and value. In the rare case an order is held or queried, email support@neurocleanau.com with your order number and we will provide whatever paperwork the carrier needs.
Is NeuroClean in New Zealand pharmacies?
No. It is not carried by Chemist Warehouse NZ, Unichem, Life Pharmacy, Countdown or any other retailer, on either island. NeuroClean is sold direct only, which is what keeps the six bottle price at US$49 a bottle rather than a retail shelf price. The reasoning is set out on is NeuroClean in Chemist Warehouse.
The guarantee works the same in New Zealand
You have 180 days from the day your parcel is delivered. If NeuroClean has not done what you hoped, email our support team and you can claim a refund through the official seller — even if you have finished the bottles. You do not need to post anything back across the Tasman. The refund returns to the card you paid with, normally within three business days of approval. Full terms are on the guarantee page.
Which pack suits a New Zealand order?
Because shipping takes a little longer to New Zealand, running out mid-course is more disruptive than it is in Australia. Most New Zealand customers choose the Synaptigen 3+3 pack for that reason: it removes any gap in the routine, it is the lowest per-bottle price, and it ships free. Three bottles is the minimum we would suggest if you want to judge the product fairly within the guarantee window.
Support for New Zealand customers
Our support is email-based at support@neurocleanau.com and runs on Australian business hours, which overlap comfortably with the New Zealand day. Replies usually come the same business day. Ask about the formula, an existing order or a refund and you will get a written answer from a person.